v2.9 · Production runbook

SMTP 450 Mailbox Unavailable

Interpret temporary mailbox failures without misclassifying them as permanent bounces.

Classification

Use timestamps, queue IDs, remote responses, source IP, VMTA, sender domain and message class to establish the failure boundary. Avoid reacting to one isolated delivery attempt.

450 commonly indicates a temporary mailbox or policy condition. Keep it in the retry path unless repeated evidence and provider documentation justify a different treatment.

Common causes

  • Greylisting or temporary policy enforcement
  • Mailbox locking or transient storage conditions
  • Recipient verification service unavailable
  • Rate or reputation pressure represented as 450

Operational handling

Track recurrence by recipient domain and enhanced code. Suppress only after your documented retry horizon or a later permanent response.

Operational rule: collect evidence before changing policy, make one controlled change, verify the result, and retain a rollback path.
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